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Phi Bang Nguyen

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Phi Nguyen is an IT manager, currently working in quality systems management, as well as IT services provisioning, within a large Sydney university. He has a degree in telecommunications engineering and a Masters in Project Management.

Reflective Practices in Agile development of the On-Demand Virtual Lab—Phi Bang Nguyen

Reflective Practices in Agile development of the On-Demand Virtual Lab
The focus for this paper is to investigate reflective practices in an Agile software development project – The On-Demand Virtual Lab. It aims to understand how Agile development has been used in a technically complex ‘proof-of-concept’ project.
This paper uses a systems thinking approach to understand the components of this On-Demand Virtual Lab. Both using a hard systems approach to understand the technical issues, as well as a soft systems approach to understand the personal issues.
The investigation found that there were weaknesses in understanding the complexity and length of this project. There was a lack of support from management, as well as a lack of knowledge transfer.

Finally, the paper presents two reflective tools, known as Agile-Jazz and Agile-ECG that have been demonstrated to be beneficial for teams involved in complex projects. Agile-Jazz is an enhanced management structure, which brings stakeholders together to reflect and understand the problems, and seek solutions together. Agile-ECG classifies the reflection into Emotions, Cognition and Growth – providing a convention to reflection and aiding discussion within the team.

Author: Phi Bang Nguyen
Review status: Postgraduate assignment (University of Technology Sydney)

July 25, 2012