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Starting the change management process

Elissa Farrow
September 16, 2013

Setting up a change process, I usually analyse the organisation, the size of the change task, any methodology that may exist and then think about appropriate models for change.

There are a wide number of models of change that exist in the literature. Some, like change specialist Dr John Kotter’s model are very well known with its eight steps.

Kurt Lewin also has a three-step model with nine activities within it. William Bridges‘ two is a staged approach of ending, neutral zone and new beginning. Each has merit.

I encourage the change managers I coach and mentor to understand the rich range of theoretical models that can be applied within a methodology. There are excellent resources that summarise each of these models and also some that provide an overall summary. (I will be covering these in future blog posts.)

Another source will be the soon-to-be-released Change Management Institute’s Change Management Body of Knowledge (CMBOK), the first globally recognised body of knowledge currently being created by a team of committed volunteers. This will be a resource that will provide the foundations for change management practice.

Like the Project Management Body of Knowledge (PMBOK), the CMBOK will contain a rich range of agreed best practice principles and philosophies that underpin what is considered best practice and that methodologies are built upon.

Elissa Farrow
Elissa is a founder and lead consultant for About Your Transition and has extensive experience in strategic organisational adaptation design, facilitation and delivery. Elissa has supported organisations to define positive futures and then successfully transform to bring lasting benefits. She has proven adaptative capacity and can successfully transfer her skills to different contexts. In 2018, Elissa commenced her doctoral studies through the University of the Sunshine Coast. Her published research is exploring organisational adaptation to the evolving field of artificial intelligence using qualitative and participatory research methodologies. Elissa is an experienced board director and considered a thought leader in her field having won a number of national and local awards for contributing to Women in Project Management and for Change Management Research.
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3 thoughts on “Starting the change management process

  1. I have played vital roles in organizational change and changes within the department having teams in in the network. indeed organization’s culture and regional or national culture plays a lot but the most important is the top man in the organization. its a collective process which need willingness, know how, unlearning old practices and learning new competencies. only talks or some goody picture is not working particularly when it comes to psychological safety net.
    i wanna learn more because in present complexity and uncertainty, doing right thing by going through experimentation can be counterproductive. Instead one has to do the right thing i.e. informed steps.
    its a good site and hope to see more. regards

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