4 project stakeholder biases to watch
Are your project stakeholders biased? The short answer to this question is ‘yes’ and to make matters worse, your opinion of your stakeholders, your team and yourself are also affected by bias. Lynda Bourne outlines four common biases you’ll encounter.
Sun Tzu and the art of stakeholder management
Sun Tzu wrote The Art of War nearly 2,500 years ago; his ideas have been widely translated and are regularly used as a guide for management thinking. But, asks Lynda Bourne, why go to war when you can instead learn to manage your stakeholders well?
The 3 types of stakeholder communication
Project success is determined by the attitudes of the key stakeholders around the project. Delivering a project on time, on budget and to specification is not sufficient. Lynda Bourne discusses the ways in which we should employ different types of communication for our projects.
10 ways to deal with change in an IT service project
Building and deploying IT services, particularly to many different stakeholders in a large organisation, can be fraught with planning, service delivery and recruitment of internal supporters. Here are Laith Habib’s 10 tips for successful transitions in an IT service project.
Using Voice of the Customer in projects
Most project managers think they know what their stakeholders want, but more often than not they are either partially correct or incomplete. Often used in business, Voice of the Customer programs have become a strategic asset for the most forward thinking and customer-centric project managers, writes Chuck Schaeffer.
How to lose like a project manager
Projects are an arena that can be fraught with conflict. While seeking a ‘win-win’ outcome is desirable, in many situations the only real option if someone wins and someone loses. Lynda Bourne on the art of effective dispute management.
Most project stakeholders don’t understand risk
Few stakeholders really appreciate the difference between a risk threshold, the aggregate effect of the total risk exposure created by the project, and the organisation’s risk tolerance. Lynda Bourne says this needs to change with education.