Tacit Knowledge in the Workplace—Brenton Conway
Tacit Knowledge in the Workplace
Tacit knowledge is not easily transferred to another person as it is not formalised or standardised and thus must be experienced by the learning party in order to be interpreted and transformed into actions. It is through the everyday experiences that employees build up their knowledge and skills which, in turn, allow them to solve complex problems based on previous experiences.
Tacit knowledge in the workplace entails the transfer and communication of skills and competences that are hard to quantify as these capabilities are not entirely known to whom possesses them. The project under discussion in this article is an upgrade in 2007 to the telecommunications system used in the chain of Bunnings hardware warehouse style department stores across the eastern seaboard using Voice over Internet Protocol (VoIP) technology.
My role was that of an onsite Project Manager, and I was employed on a contract basis for this upgrade. Until this project was completed and I had studied tacit learning at university I had not realised how important this type of knowledge was to ultimately complete said job.
Reflective practice is a tool I was able to use to understand what lessons were learnt. In the beginning, while being a contractor, I considered that my contributions to the project were not presented in a way that added value in a corporate environment. Looking back on it, without realising it, I was emulating the behaviour of the senior engineers, observing and learning the protocols of big companies which eventually led to my full time employment.
Author: Brenton Conway
Review status: Postgraduate assignment (University of Technology Sydney)