Robert Lamb

Robert Lamb has operated as an independent consultant and management trainer since 1995, primarily using a Deming based process improvement approach that has evolved to cover related fields including quality management, TQM, systems thinking, Six Sigma, Lean, and Business Performance Management.

10 ways to assess process performance

There are crucial disconnects between our process purpose—what our customers want and what our business needs—and the reports that purport to represent process performance. Robert Lamb provides 10 essential questions you should ask of your project processes.

September 4, 2012

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Quality