The true cost of quality in project communication
Expert Joseph Juran defined quality as fit for purpose, an elegant definition that applies equally to the quality of your management processes and information as it does to your production processes and project deliverables. Lynda Bourne sets out how to calculate the cost of quality in your project communications.
Don’t mistake project reports for communication
While many project communication plans are simply a schedule for the distribution of project reports, sending out information has very little to do with effective communication. Lynda Bourne outlines the difference between project reports and effective communication.
Communication, stakeholder expectations and project estimation
Effective communication between project stakeholders is always difficult but critical to ensure you can manage stakeholders’ expectations. Lynda Bourne explains how project estimation can play a part in conveying meaning.
“Pseudo accurate estimates based on detailed calculations are no more valid than estimates made in more general terms, but can easily create false expectations.”
Communication and project stakeholders
How do we know if we have communicated? Lynda Bourne believes communications within project teams and with stakeholders is harder than it seems.
“While any language is superficially made up of words and words have meaning, context is critical.”