Featured Articles

3 limitations of PMBOK and how to overcome them

PMBOK is one of the world’s most popular project management approaches but it still has its limitations, writes J Jameson. Here are three issues and how to overcome them.

January 19, 2022

Project skills shortage a catalyst for digitisation and collaboration

Skills shortages in construction projects have become a catalyst for innovative ways of doing things, from digitisation of the sector to new forms of collaboration, writes Rob Bryant.

January 17, 2022

Can project managers succeed at complexity?

The hardest projects used to be about leading-edge engineering in harsh conditions. These days the complexity comes from, among other things, the diversity of stakeholders and the chance of decisions being revisited, writes Kieran Duck.

October 18, 2021

Managing the hybrid workplace

The remote office, and with it, the hybrid office, have created new opportunities and challenges. Here is Nina Fountain of Transformed Teams on how to navigate them.

September 23, 2021

A project manager’s guide to digital transformation

Emerging technologies have propelled digital transformation in business, however, the project management required is still nascent. This guide by Mahendra Gupta gives an overview of the skills needed to work with new technology.

September 2, 2021

The increasing need for project managers in the legal sector

The demand for project managers in the legal industry has surged. Dee Tamlin explains what is required as a legal project manager.

August 25, 2021

BIM and the modern project manager

Building information modelling (BIM) has the potential to transform project management, given that it brings never-before-seen efficiency. Here is Anna Liza Montenegro on how it will affect the modern project manager.

August 11, 2021

Managing infrastructure projects of the future

With major infrastructure spending comes the need to manage the benefits post-project. David Jenkins argues that a commitment of this size needs to be matched by an investment in the training of the professionals who will bring these projects to reality, and safely.

August 5, 2021

Why technology is the path to project recovery

While COVID-19 restrictions have caused construction project delays, they have also accelerated digital transformation. Rob Bryant of InEight discusses how technology can be the solution to project recovery.

September 27, 2021
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Juggling client expectations and internal ROI—Dean Lewis

Juggling client expectations and internal ROI
All businesses strive to manage their resources as efficiently as possible. But for a professional services firm where skilled staff such as project and engineering consultants represent both their biggest cost and biggest source of revenue, effective resource management is critical to creating client value, enhancing profitability and maintaining a competitive edge.

Clients want to know that their investment will improve their business, whether by lowering costs, enabling efficiencies or expansion into new markets. They also need assurance that a project will complete on time, on budget and within the agreed parameters. If a deliverable does look likely to slip, then they expect to be informed as early as possible.

As such, professional services firms need complete visibility across their business. Projects must be planned, resourced and executed in a way that allows a firm to find the right combination of team members and skill-sets to maximise billable hours at lowest cost and achieve the best possible margin.

They also need to be able to bid for contracts safe in the knowledge that they have the headroom to deliver on what they have set out within the tender. This is particularly challenging in the current economic climate, where headcounts have been reduced and recruitment programs frozen. The more prospective projects there are in the pipeline, the greater the risk that resources will be overstretched.

Author: Dean Lewis
Review status: N/A

April 27, 2012