The role of process fairness in decisions
When you have to deliver bad news to a person, the processes you use are at least as important as the decision you have made. Lynda Bourne suggests that the next time you have to make a decision that will affect your team, involve them.
Problems, conflicts and decisions
While frequently treated as separate topics, conflict management, problem solving and decision making are interrelated and all are focused on achieving the best possible outcome. Dr Lynda Bourne looks at how to deal with wicked problems.
Review: Reinventing Communication – Mark Phillips
This highly original book looks at two perennial issues faced by projects of all kinds, reviews Lynda Bourne: how to create an environment of high performance for the people working in it and how to manage project complexity.