Using Voice of the Customer in projects
Most project managers think they know what their stakeholders want, but more often than not they are either partially correct or incomplete. Often used in business, Voice of the Customer programs have become a strategic asset for the most forward thinking and customer-centric project managers, writes Chuck Schaeffer.
5 signs you need better business processes
Strong internal business processes give management the confidence projects will be done correctly and reliably, but organisations with robust internal processes are the exceptions, not the rule. Edward O’Brien on the five signs that suggest you need better processes.
The strategy behind project design management
Managing design for success of building and infrastructure projects is not just about the control of a creative process it is about delivering outcomes. Paul Sancandi on developing and implementing a design management process.