Using Voice of the Customer in projects
Most project managers think they know what their stakeholders want, but more often than not they are either partially correct or incomplete. Often used in business, Voice of the Customer programs have become a strategic asset for the most forward thinking and customer-centric project managers, writes Chuck Schaeffer.
The unspoken additional constraint of project management
There exists an important additional constraint to managing projects which is always considered in project needs but not necessarily thought of as a key constraint: user or customer satisfaction. PM Oracles on how to include customer satisfaction in quality requirements.
How project managers can boost customer service to stakeholders
Most projects develop a list of stakeholders as part of their communication planning and include customers, clients or ‘end users’ in the list and then get on with the work of the project. Lynda Bourne says there’s more you can do to deliver great customer service.